Privacy Policy

Your trust is our first security requirement.

We collect only the information needed to deliver bilingual software projects safely and we treat it with the highest security standards.

Last updated: 22 May 2024

Who we are

Aiven AI builds web, mobile, and AI solutions for clients across Egypt and the GCC. This privacy policy explains how we handle personal information shared via our website, contact form, and project onboarding.

What data we collect

Contact details such as name, email, phone number, and company information when you reach out or book a consultation.

Project context and preferences you provide so we can craft an accurate proposal and delivery plan.

Usage insights from our website (pages viewed, device type, session duration) captured through privacy-friendly analytics that do not rely on third-party advertising cookies.

How we protect your information

Access to project data is restricted to Aiven AI personnel involved in your engagement under confidentiality obligations.

We apply encryption in transit (TLS), hardened password policies, and least-privilege access controls across our tooling.

Regular security reviews and dependency audits ensure we meet OWASP guidelines and our own internal checklists.

When we share data

We only share personal information with trusted subprocessors essential to deliver the project (for example, hosting providers, payment processors, or collaboration tools).

Every subprocessor is assessed for GDPR and local compliance, and bound by data processing agreements that mirror our obligations to you.

We never sell or rent personal information to third parties.

Your choices

You can request access, correction, deletion, or export of your data at any time by emailing privacy@aivenai.com.

If you withdraw consent for optional analytics, we immediately stop collecting non-essential metrics for your session.

To raise a concern, contact privacy@aivenai.com and we will respond within two business days.

Need more detail?

Email privacy@aivenai.com and our privacy lead will reply within two business days.

privacy@aivenai.com