Clear terms that keep projects predictable.

Every project begins with a mutually approved scope document that outlines deliverables, timelines, responsibilities, and acceptance criteria.

Changes requested after sign-off are handled through a rapid change request review so we can protect schedules while staying responsive.

Invoices follow the schedule defined in your proposal (typically 40% kickoff, 40% mid-project, 20% launch).

Payments can be settled via bank transfer in EGP, SAR, or USD. Late payments may pause delivery until balances are cleared.

We work in 7–15 day sprints. You receive status updates twice per week and demos at each major milestone.

Delays caused by missing inputs or approvals may shift target dates; we will flag and renegotiate timelines collaboratively.

Both parties agree to keep shared information confidential and to use it only for the purpose of fulfilling the engagement.

We implement industry-standard security controls (CSP, HSTS, origin isolation, access reviews) to safeguard shared assets.

Upon final payment, full ownership of deliverables—source code, documentation, designs—transfers to you unless otherwise agreed in writing.

We retain the right to reuse general know-how and non-client-specific tooling developed during delivery.

Each build includes a warranty window (7–15 days) for bug fixes. Extended SLA options are available as add-ons.

Questions? Email legal@aivenai.com or your dedicated engagement lead and we will respond within one business day.